We handle each order and sale with care.

Return & Refund Policy

Last updated: September 2025

I want you to be happy with your purchase from Shawna Koontz Studio. Here’s how returns and refunds are handled, in line with EU consumer law.

Right of Withdrawal (14 Days)

• For most products, you have 14 days from delivery to change your mind and request a return.

• To start a return, email me at hello@shawnakoontz.com with your order number.

• Return shipping costs are the responsibility of the customer.

Exceptions

Some items are non-refundable:

• Original artworks

• Custom commissions

• Gift cards

Mail Club subscriptions are refundable only if cancelled before your next billing cycle.

Condition of Returns

Items must be returned in their original condition and packaging. I cannot accept damaged or used returns.

Refunds

Once I receive and inspect the return, I will process a refund to your original payment method within 14 days.