We handle each order and sale with care.

All sales of original artwork and digital downloads are final. We stand behind the quality of our work and are confident that you will be satisfied with your new artwork.

We accept print exchanges only. If you receive a fine art print that is damaged, please contact us within 7 days of receiving your order and provide details and documentation of the damage. We will happily exchange your damaged print for a new one.

Thank you for collecting from Shawna Koontz Studio. We hope you enjoy your new piece of art for years to come.

Please email hello@shawnakoontz.com with any questions or concerns regarding your order and we will help you!

We do everything we can to get your new artwork in your hands as soon as possible.

All fine art prints are made to order. While we will typically get prints out in a day or two, please allow up to 4 business days for us to process your print(s) order.

Original artwork processing times can vary based on size and the fragility of the work. Please allow at least 5-7 business days for original art to be shipped out of our studio.